Note: The job is a remote job and is open to candidates in USA. WiserBrand is an international digital solutions company providing software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions. The Customer Support Representative will support a US online furniture store by communicating with customers and vendors, managing support tickets, resolving issues promptly, and maintaining customer satisfaction.
Responsibilities
- Communicating with customers via phone, chat, and email
- Managing support tickets and ensuring timely resolution
- Handling calls with customers and vendors
- Providing high-quality service and maintaining customer satisfaction
- Collaborating closely with the US Customer Care team
Skills
- Advanced (C1) spoken and written English
- Native-level Ukrainian
- 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
- Proven ability to confidently and clearly communicate with customers in real-time via phone calls
- Client-oriented mindset
- Ability to handle stressful situations calmly and professionally
- High attention to detail
- Working evening shifts (15:00–24:00 Ukrainian time)
Benefits
- A full-time job
- Paid vacation and sick leave
- Managing your taxes and accounting
- Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
- Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
Company Overview