Note: The job is a remote job and is open to candidates in USA. Applied Systems develops cloud software and AI-powered solutions for insurance agencies and brokers. The Associate Customer Support Technician assists customers with software, hardware, and product questions by providing friendly, informed, and efficient support through phone, chat, and email. The role involves troubleshooting, documenting, resolving, and escalating customer issues as needed.
Responsibilities
- Respond to customer phone, email, and chat inquiries about issues or questions related to our software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
Skills
- 1+ years of customer service experience
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- Experience supporting customers in a fast-paced B2B or technology environment
- Strong problem-solving skills and commitment to exceptional customer care
- Comfortable with technology, including software, networking concepts, and case management tools (Salesforce, Freshdesk, Jira, etc.)
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Company Overview