Note: The job is a remote job and is open to candidates in USA. SimplyInsured is on a mission to eliminate fear in health insurance by empowering small business owners. As a Customer Support Representative, you will guide customers through important health insurance decisions and resolve their inquiries across multiple channels.
Responsibilities
- Help potential customers navigate our online shopping experience, helping them find the perfect health insurance quotes for their teams
- Resolve administrative and billing questions with urgency and clarity. Your goal is to turn a 'stressful question' into a 'seamless resolution.'
- Use industry-leading support tools and CRMs to document interactions and ensure no customer is left behind
- You are empowered to propose product and process improvements directly to our leadership team
- Maintain high productivity in a fast-paced, high-volume environment while keeping a 'people-first' attitude
Skills
- 1 year of high-volume call center experience in a remote, startup environment
- Exceptional oral and written skills. You can explain complex topics in a way that is easy to understand
- Familiarity with support ticketing systems (like Zendesk, Freshdesk, or Salesforce) and the ability to multitask across several tabs and tools
- A genuine passion for helping people and a desire to support small business owners
- Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday
Benefits
- 100% Company-paid Medical, Dental, and Vision coverage for you and your dependents.
- Work from Anywhere: This is a 100% remote position (must be based in the U.S.).
- "Take what you need" vacation policy to ensure you stay refreshed.
- A values-based environment where your "obligation to dissent" and your ideas for improvement are actually heard.
Company Overview