Note: The job is a remote job and is open to candidates in USA. Kalias Srl is hiring a Customer Support Representative to guide customers through solutions and document relevant information. The role focuses on responsive assistance, clear communication, accurate case follow-through, and escalating issues when specialist review is needed.
Responsibilities
- Respond to customer requests through approved messaging, email, or phone channels
- Provide accurate guidance using documented processes and available resources
- Escalate issues requiring specialist review to the appropriate team
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
Skills
- Reliable remote collaboration and time-management habits
- Basic familiarity with email, chat, and common office tools
- Ability to stay professional during difficult conversations
- Clear written and spoken English communication skills
- Comfort learning standard support systems and knowledge bases
- We welcome candidates with relevant coursework, project work, or early professional experience
Benefits
- Remote within the United States.
Company Overview