Note: The job is a remote job and is open to candidates in USA. Desmodus is hiring a Customer Support Representative to handle customer requests and escalate complex issues. The role focuses on responsive assistance, clear communication, accurate documentation, and reliable case follow-through.
Responsibilities
- Verify account details using approved privacy and security procedures
- Use a professional, courteous tone in written and verbal communications
- Document key details so colleagues can continue a case if needed
- Maintain organized notes while handling several active requests
- Meet agreed service and quality standards without sacrificing accuracy
- Listen to customer questions and clarify the information needed to assist
- Record customer interactions and follow-up actions in the support system
Skills
- Comfort learning standard support systems and knowledge bases
- Ability to document issues accurately and concisely
- Respect for personal data and privacy processes
- Customer-focused attitude and patient listening habits
- Previous customer service experience is helpful but not required
Benefits
- Remote within the United States.
Company Overview