Note: The job is a remote job and is open to candidates in USA. PeopleJoy provides managed education benefits software and services for employers and their employees. The Customer Support Representative supports borrowers across loan forgiveness, tuition assistance, student loan repayment assistance, and refinancing programs by providing empathetic guidance, resolving issues, documenting cases, and collaborating on complex inquiries.
Responsibilities
- Respond to client inquiries via phone, email, chat, SMS, and ticketing systems in a supportive, professional manner
- Resolve non-technical issues using PeopleJoy’s approved workflows, scripts, and templates
- Analyze borrower needs to determine next steps, required documentation, or program-specific guidance
- Collaborate with other CSRs to resolve complex or escalated cases
- Surface workflow gaps or borrower friction points to the product and operations teams
- Accurately document all interactions and case actions in PeopleJoy’s CRM and internal tools
Skills
- * Are process-driven, organized, and highly detail-oriented
- * Communicate clearly, professionally, and with empathy
- * Have a strong work ethic and reliable follow-through
- * Demonstrate high empathy for borrowers navigating financial stress
- * Are a quick learner who can master new program rules with guidance
- * Are a dependable team player who follows processes and asks questions when needed
Benefits
- Medical
- Dental
- 401(k) match
- Short- and long-term disability
- Life insurance
Company Overview