Note: The job is a remote job and is open to candidates in USA. Dinamic AS Group is hiring a Customer Support Representative to support luxury travel planning and premium customer service. The role involves responding to customer requests, documenting interactions, resolving routine questions, escalating complex cases, and following up on open requests while meeting service-quality and response-time expectations.
Responsibilities
- Respond to customer or client requests connected with luxury travel planning, private experiences, itinerary coordination, traveler communication, and premium customer service
- Review account, service, or request details and document each interaction with complete notes and next steps
- Resolve routine questions within documented procedures and escalate complex or sensitive cases
- Follow up on open requests, promised actions, or missing information
- Use approved resources while adapting communication to the customer’s specific question
- Meet service-quality, response-time, and documentation expectations
Skills
- Strong written and verbal communication with a professional, solution-focused approach
- Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows
- Ability to learn service information quickly and explain it clearly
- Strong documentation and follow-up habits
- Prior customer-facing experience is helpful but transferable communication experience can qualify for junior roles
Benefits
- Remote work arrangement in Tennessee
Company Overview