Note: The job is a remote job and is open to candidates in USA. PlaySight develops smart-court sports technology used by athletes, academies, and sports venues worldwide. The Customer Support Engineer provides Tier 1 and Tier 2 technical support across hardware, software, databases, and networking, while troubleshooting systems, maintaining customer sites, and supporting installations and upgrades.
Responsibilities
- Handle customer inquiries and manage open tickets through Freshdesk, delivering Tier 1 & Tier 2 support with speed and care
- Troubleshoot live-streaming issues, SmartCourt calibration faults, LogMeIn alerts, and a wide range of configuration problems
- Retrieve and analyze system information: application logs, service logs, event-viewer data and pinpoint root causes quickly
- Deploy, test, and ship systems in-house, and travel to customer sites for installations, upgrades, relocations, demos, and pilots
- Conduct proactive camera health checks and preventive maintenance to keep sites running before issues arise
- Perform database queries and updates as part of complex system investigations
- Escalate unresolved issues through PlaySight’s defined procedures and document every action taken in Freshdesk
Skills
- Tier 1 / Tier 2 customer support background
- Strong interpersonal & communication skills
- Solid familiarity with Windows operating systems
- Proven IT experience (1.5+ years)
- Networking knowledge — routers, switches, firewalls
- Experience working with SQL databases
- Willingness to travel
Benefits
- Work at the cutting edge of sports technology, powering smart courts used by elite athletes and academies worldwide.
- Join a collaborative, global team where your technical contribution is visible and valued from day one.
- Gain hands-on experience across the full hardware/software stack.
- Travel to exciting venues and see our technology in action at real courts around the world.
- Clear growth path from Tier 1/2 support to senior engineering, field operations, or specialist roles.
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