Note: The job is a remote job and is open to candidates in USA. QA Ltd is a technology training company that delivers learning and development programmes. The Customer Support Coordinator will support internal and external stakeholders and learners, act as the first point of contact for customer queries, provide quotes, and coordinate training needs with customers and third-party suppliers.
Responsibilities
- Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
- Work with internal and external stakeholders and learners to deliver our services and programmes
- Timely and successful completion of all required documentation in-line with regulations/governance
- Deliver high levels of customer service to assist the wider team
- Plan and organise own workload and coordination of related activities
- Maintain strong relationships with members of the client team
- Escalate risks to ensure appropriate action is taken to mitigate them
Skills
- Working to defined deadlines where high levels of accuracy are required
- Experience within a highly client-centric environment, servicing a wide range of offerings
- Working to tight deadlines where high levels of accuracy
- Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above)
- Experience of using IT systems e.g. Client Relationships Management is desirable
- Track record of successfully delivering assigned tasks and/or events - desirable
Benefits
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan
- Wellhub
- Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pm
- The opportunity to develop your skills on QA authored courses in the latest tech, with 3 training days/year
- Access to world-class digital learning content on a variety of tech and business topics
- The opportunity to enrol on a Degree or Masters programme to enhance your skillset or learn new things
Company Overview