Note: The job is a remote job and is open to candidates in USA. Empower is a financial services organization focused on helping customers achieve financial freedom. The Principal Technical Business Systems Analyst will lead the evaluation and improvement of business processes and systems, translate complex business needs into technology solutions, and collaborate with stakeholders, IT teams, Architects, Quality Assurance, and Engineers. The role also provides leadership to the Analyst community, contributes to application roadmaps, and supports scalable and resilient solutions.
Responsibilities
- Lead collaboration with cross-functional teams in an Agile environment to gather and document business requirements for software development projects
- Analyze and translate business needs into clear and concise user stories that align with project goals
- Conduct the most complex and vital work independently, exercising judgment and influencing best practices within the discipline
- Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements
- Analyze existing systems and processes to identify opportunities for improvement and efficiency gains
- Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality
- Troubleshoot issues, conduct impact analysis, and recommend solutions
- Review system enhancements with project stakeholders
- Create flow diagrams and document technical solutions
- Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies
- Coach and mentor other Analysts and lead the COE for the Analyst community within the Value stream
- Provide solutions to complex business problems and work closely with Architects and System Analysts
- Participate in future application roadmaps and provide ideas to make applications more scalable and resilient
- Act as a key SPOC for business queries, particularly during major incidents
Skills
- * 10+ years of relevant work experience working with development and systems teams as a Lead Business Systems Analyst
- * Ability to analyze complex business processes and identify areas for improvement
- * Ability to identify and solve business problems through innovative and practical solutions
- * Effective communication skills to understand stakeholder needs and convey technical information clearly
- * Proficiency in collecting, documenting, and managing system requirements from stakeholders
- * Understanding of technology, including highly complex multi-platform applications and databases, to bridge business needs and technical solutions
- * Effective documentation skills to create comprehensive reports, manuals, workflows, and specifications
- * Ability to manage tasks, timelines, and resources effectively to support successful project delivery
- * Flexibility and adaptability to changes in project scope, requirements, or technological advancements
- * A high level of proficiency with technology, including SQL, Toad, MS Access, Excel, and/or SharePoint
- * Strong knowledge of Agile development methodology, including experience with Jira and Confluence
- ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
- * Bachelor's degree in a related field
- * Experience with Agile principles
- * Prior production support and troubleshooting experience
- * Experience as a QA or Developer
Benefits
- Flexible work environment
- Fluid career paths and internal mobility
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time — 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
- Remote work arrangement
- Other necessary computer equipment will be provided.
Company Overview