Note: The job is a remote job and is open to candidates in USA. Aspire Software is a company focused on building specialized software for the security systems industry. They are seeking a Customer Support Automation Engineer to design and implement AI-powered workflows that enhance customer support operations and improve the overall customer experience.
Responsibilities
- Design and build AI-powered workflows that automate repetitive support tasks across multiple systems
- Connect AI tools, APIs, and business applications into seamless support processes
- Continuously identify opportunities to automate customer interactions and internal support operations
- Resolve customer support tickets to develop deep product expertise and understand common customer challenges
- Work closely with the support team to identify recurring issues that can be solved through automation
- Use each support interaction as an opportunity to improve future workflows rather than simply resolving the immediate issue
- Build and maintain integrations between support platforms, AI tools, ticketing systems, and internal applications
- Collaborate with Product, Development, and QA teams to improve automation accuracy and reduce manual work
- Measure automation effectiveness and continuously improve workflows based on customer outcomes and team feedback
Skills
- 3–5 years of experience in SaaS customer support, technical support, solutions engineering, or a similar customer-facing technical role
- Experience building automations using APIs, AI tools, workflow platforms, or support systems
- Strong problem-solving skills and curiosity : you enjoy figuring things out independently and finding better ways to solve recurring problems
- Excellent communication skills and the ability to work closely with both technical and non-technical teammates
- Comfortable learning new technologies quickly and adapting as AI tools continue to evolve
- Experience with Zendesk or similar customer support platforms
- Experience working with AI chatbots, virtual agents, or AI-powered support tools
- Familiarity with APIs, webhooks, or workflow automation platforms
- Experience creating knowledge base content or improving internal support processes
- Basic scripting or technical troubleshooting experience
Company Overview