The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team!
These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available.
This position is 100% local-virtual.
You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations:
- Nashville/Murfreesboro TN
- Columbia SC
- Shepherdstown WV
- Arlington, VA
- Maryland
- Salt Lake City, UT
- San Antonio, TX
YOUR MISSION
The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees.
REQUIREMENTS
Education: High School Diploma or equivalent.
Work Experience: Four (4) years