Note: The job is a remote job and is open to candidates in USA. Greenshades Software is seeking a Customer Support Agent to handle incoming client calls and emails. The role provides support through email, phone, and live chat, while also delivering client walkthroughs or training sessions as requested.
Responsibilities
- Achieve and maintain an excellent reputation with our client base
- Work to ensure satisfaction of our clients
- Provide excellent email, phone, and live chat based support
- Schedule and provide client walkthroughs or training sessions upon client request
Skills
- Customer service experience
- Strong computer skills
- Ability to use proper spelling, punctuation, and grammar when writing emails
- Good communication skills on the phone
- Self-starter that is both reliable and committed
- Ability to quickly learn a number of new websites and software programs
- Software and website support desired
Benefits
- Full-time position (40 hours per week)
- Remote position
Company Overview