Note: The job is a remote job and is open to candidates in USA. Moultrie is a leader in game feeders and cellular camera innovation, dedicated to delivering a quality user experience through collaboration across various teams. They are seeking a Seasonal Customer Success Representative to provide exceptional support primarily via phone, ensuring customer satisfaction and resolving inquiries effectively.
Responsibilities
- Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
- Quickly become an expert in the Moultrie product suite
- Resolve customer inquiries
- Maintain a quality rating by following procedures and acting in the customers’ best interests Record all interactions with customers in the provided CRM system
- Meet evolving department goals and metrics
- Analyze a customer’s service needs and refer to other service or technical departments for follow-up as needed
- Resolve routine problems and communicate solutions or requested information to the customer
- Maintains an active attendance record throughout the course of this position with little to no tardies
Skills
- Minimum of 2+ years of Customer Service experience providing support
- Comfortable managing both phone and messaging queue conversations
- MUST be able to work a flexible schedule including evenings and weekends
- Ability to work in a remote setting with a reliable internet connection
- Great communication skills, internally with team members and externally with customers
- Strong time-management skills
- Goal-oriented mindset
- Leads by example using a proactive approach to provide optimal customer support
- College degree
- Experience working with Zendesk or a similar CRM system
- Appreciation for the outdoors
- Coachable, empathetic mindset
- Ability to multitask
Benefits
- Remote work environment
- Flexible schedule including evenings and weekends
Company Overview