Note: The job is a remote job and is open to candidates in USA. Earth is a company dedicated to transforming the end-of-life experience through environmentally-friendly options. They are seeking a Care Advisor to guide families in making informed decisions about their end-of-life arrangements, focusing on educating them about Earth's sustainable services and maintaining relationships through effective communication.
Responsibilities
- Guide families compassionately through their end-of-life decisions, educating them on Earth's unique and sustainable services through online literature, tours, virtual meetings, and personalized phone consultations
- Build expertise in both pre-need (planning ahead) and at-need (immediate need) arrangements, understanding and navigating the emotional sensitivities unique to each scenario
- Maintain meticulous records in our CRM, managing 60-100+ daily calls, carefully documenting conversations, updating records accurately, and strategically nurturing relationships through thoughtful follow-up emails
- Stay current on company policies, insurance licensing requirements, and federal regulations across multiple states, proactively ensuring compliance as Earth expands into new markets
- Work a consistent schedule (typically Monday–Friday, 8am–5pm) that also includes periodic evening shifts (5pm–8pm), weekend rotations, and holiday coverage to maintain our commitment to exceptional customer support seven days a week
Skills
- 2+ years or more of professional sales experience
- Outstanding learning ability and self-motivation to succeed in an independent, self-directed work environment
- A proven track record of exceeding sales goals and managing pipeline effectively
- Proficiency with CRM systems (HubSpot or Salesforce preferred) is vital as we navigate our sales process through various software tools integrated with our CRM
- Confidence and a reassuring demeanor are critical in making families feel at ease and instilling trust in our service
- Reading comprehension and clear communication skills are essential for handling written documentation and asynchronous team interactions
- Position requires availability for evening, weekend and holiday rotational shifts
- When working remotely, a stable, high-speed internet connection and a quiet workspace are essential
- Proficiency with communication and productivity tools is crucial - you'll regularly use VOIP systems for calls, AI tools for workflow optimization, and Slack for team collaboration
- Prior experience in end-of-life care is always valued!
- A genuine interest in environmental conservation and sustainable practices will resonate deeply with our mission
- A current or active life insurance license is not required initially but will be necessary for promotion opportunities (we provide funding and support for obtaining this license)
- An impressive track record of making 100+ daily calls for 2+ years, while maintaining your enthusiasm and energy, speaks volumes about your dedication
Benefits
- Benefits: Salary, Commission and Equity
- Performance Bonus Eligible
- Medical, Dental, Vision
- 401(k) plan
- Perks: Laptop, monitor for dual display, computer mouse, headset and other accessories for home office
Company Overview