Note: The job is a remote job and is open to candidates in USA. dSilo.AI is seeking an experienced Customer Success Program Manager to lead a strategic private equity program across multiple portfolio companies. The role owns program governance, client relationships, data quality, opportunity identification, team leadership, and consistent execution across the portfolio while partnering cross-functionally to drive successful outcomes and continuous improvement.
Responsibilities
- Lead Program Governance: Own overall program execution, priorities, and change enablement, providing direction on key deliverables, platform improvements, technical challenges, risks, and escalations
- Drive PortCo Standardization: Establish consistent processes and best practices across PortCo engagements to create a scalable and repeatable operating model
- Own Data Validation & Governance: Ensure strong standards for data quality, validation, categorization, and governance before insights and opportunities are presented to clients
- Drive Opportunity Identification: Maintain a strong focus on identifying, validating, and advancing high-value opportunities across the portfolio
- Lead & Develop the Team: Manage a team of Customer Success Leads, Forward Deployed Engineers, and Business Analysts, driving clear ownership, accountability, and strong execution
- Own the PE Client Relationship: Serve as the primary point of contact for the Private Equity firm, proactively managing communication, expectations, priorities, and escalations. Client requests should be acknowledged within 3 hours or sooner , depending on urgency
- Oversee PortCo Success: Provide leadership across PortCo engagements, monitor project health, proactively address risks, remove roadblocks, and drive successful outcomes
- Support Reporting & Insights: Provide guidance and quality oversight for ad hoc reporting and analysis , supporting team members responsible for pulling insights and ensuring outputs are accurate and client-ready
- Partner Cross-Functionally: Work closely with Product, Engineering, Data, and Delivery teams to resolve challenges, prioritize platform improvements, and translate client needs into actionable priorities
- Drive Continuous Improvement: Apply lessons learned and best practices across PortCos to improve processes, accelerate deployments, and strengthen the overall PE operating model
Skills
- Experience leading complex enterprise or multi-client programs
- Strong client and executive stakeholder management skills
- Experience with data validation, analytics, reporting, and opportunity identification
- Proven ability to lead teams and drive accountability
- Comfortable operating in a fast-paced, cross-functional environment
- PE, procurement, finance, or spend analytics experience is a plus
Benefits
- Paid time off
- 401k matching
Company Overview