Note: The job is a remote job and is open to candidates in USA. Hi Rasmus is a company focused on making evidence-based autism care accessible through behavioral therapy services and an ABA platform. The Customer Success Partner will proactively manage customer relationships, drive platform adoption and expansion, provide training and resources, address churn, and collaborate with Customer Support and the Customer Success team.
Responsibilities
- Proactively manage a caseload of customers across different size organizations
- Support the long term success of customers on the platform, including the expansion of clients on the platform and the adoption of new features
- Meet with customers for re-engagement, additional training and support, and new feature adoption as needed
- Help create and maintain resources for ongoing customer growth and engagement
- Support with training and resources internally and externally on best practices, commonly under-utilized features, new features, etc
- Lead churn conversations: diagnose the issue, attempt retention, and guide offboarding when needed
- Identify and surface expansion opportunities (add-on products) naturally through ongoing customer relationships
- Collaborate with the Customer Support department on addressing underlying training issues tied to tickets and provide platform utilization trainings. Help answer escalated “clinical support needed” tickets only as needed
- Support in ongoing training for large and enterprise customers
- Work with the CS Director and team on additional projects as needed to further the CS team’s goals and objectives
Skills
- Proven experience in the ABA field
- Previous experience in a customer-facing role, such as customer success, software training, or implementation
- Document and tracking experience, preferably in a CRM such as Hubspot
- Experience training others on software or other technological tools
- Excellent verbal and written communication skills and strong interpersonal skills
- Strong problem-solving, troubleshooting, and analytical skills
- Highly organized, detail-oriented, and able to multitask in a fast-paced environment
- Ability to work independently and collaboratively in a remote, virtual environment
- Thrives in a culture of feedback and continuous improvement
- Hi Rasmus experience is a plus but not required
Benefits
- 100% covered health, dental, and vision premium for employee-only standard plan (Family can join too, with a variable cost)
- Employer Sponsored Short-Term Disability Coverage
- Employer Sponsored Life Insurance
- Optional group benefits: AD&D, long-term disability
- Participation in a 401k plan through Empower
- Professional development opportunities
- Room for growth within the company
- Paid Time Off: 10 vacation days, 5 sick days, 7 paid holidays + 3 floating holidays for ultimate flexibility
- All Parents/Caregivers: 6 weeks fully paid
- Birthing Parents: Up to 14 weeks paid
- Fully remote and flexible work environment—work from wherever feels right!
- Opportunity to make a meaningful impact in the Autism healthcare space
Company Overview