Note: The job is a remote job and is open to candidates in USA. OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses. They are seeking a data-driven Customer Success Operations Analyst to enhance decision-making and support the Customer Success organization through reporting, dashboards, and data-informed automation.
Responsibilities
- Build and own scalable reporting, dashboards, and forecasting that give CSM and Customer Success leaders clear visibility into customer health, risk, and growth opportunities
- You will act as a steward for CS data integrity, collaborating with Data Engineering to establish the standards and definitions that ensure our metrics are consistent and trusted across the company
- Turn customer, product, and revenue data into actionable insights that drive retention, expansion, and smarter lifecycle decisions
- Partner cross-functionally to translate insights into action—shaping health scores, segmentation, automations, and customer programs
- Leverage AI and automation tools to scale customer outreach, predict churn risks, and reduce manual operational overhead for the CS team
- Design and implement AI-powered and agent-based workflows that help CSMs manage their portfolios more efficiently and spend more time on strategic customer work
Skills
- Proven examples from your career that show you can build brands, create scalable systems, and drive measurable marketing impact
- Ability to turn customer and operational data into reliable dashboards, clear and actionable insights, and scalable automations
- Experience in collaborating with Data Engineering to establish standards and definitions for data integrity
- Ability to leverage AI and automation tools to scale customer outreach and predict churn risks
- Experience in designing and implementing AI-powered and agent-based workflows
- Strong understanding of Customer Success strategy, customer motions, lifecycle stages, KPIs, and operating rhythms
- Ability to build relationships with CS leadership, CS Ops, and key cross-functional partners
- Experience in delivering analyses on customer health, segment performance, lifecycle friction points, or tech-touch opportunities
- Ability to present data-backed recommendations that lead to operational improvements, lifecycle changes, or new automation efforts
- Experience in building scalable foundations across data, automation, and workflow design
Benefits
- Professional development
- ISOs
- Health insurance
- 401(k) matching
- Paid time off
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Incentive stock options
- Volunteer time off
- Employee Resource Groups
- A generous professional development program with dedicated annual time off for learning and growth
Company Overview