Note: The job is a remote job and is open to candidates in USA. Porter is revolutionizing the tattoo industry with innovative software solutions for tattoo artists and shops. As a Strategy & Operations Manager, you will manage high-leverage strategic and operational projects, working cross-functionally to optimize business processes and drive growth.
Responsibilities
- Own high-priority strategic and operational projects end-to-end — scope the problem, pull and analyze the data, form a recommendation, and drive it through to implementation with minimal oversight
- Help to identify operational inefficiencies across all Porter functions and develop recommendations to improve the business
- Design, run, and analyze tests & experiments across our sales, marketing, and customer success funnels
- Dig into the business through data — write SQL queries against production data, build models in spreadsheets, and surface insights that shape strategy across growth, sales, and retention
- Support hiring as we grow — working with the founders on team planning and sourcing candidates
- Build and improve operational processes, from new-shop data migrations to logistics like terminal fulfillment
- Take ownership of recurring operational workstreams — accounting reconciliation reporting, email deliverability analysis, and more technical customer support — freeing up the founding team to focus elsewhere
- Report progress and recommendations clearly and directly to the founders
Skills
- 4–6 years of experience in management consulting, startup operations/BizOps, or a similarly analytical, high-ownership role
- A track record of running projects independently — you can take an ambiguous problem, break it down, and drive it to completion without hand-holding
- Proficiency with SQL and genuine comfort querying data to answer your own questions
- Advanced spreadsheet skills — you can build a model, run an analysis, and pressure-test the numbers
- Hands-on comfort with operational tooling (e.g., HubSpot, Retool, Customer.io); you're not afraid to get technical
- Strong analytical and structured problem-solving skills, paired with sound business judgment
- Excellent communicator who can synthesize messy work into clear, actionable recommendations
- A bias for action and a real ownership mentality — you'd rather ship and iterate than wait for perfect
- Comfortable thriving in a small-team, high-ownership startup environment
- Genuine interest in building products that serve creative professionals and small businesses
Benefits
- Flexible working hours and a remote-first policy
- Flexible PTO
- Paid parental leave
- Comprehensive health, vision, and dental insurance
- Work-from-home stipend
- 401K
Company Overview