Note: The job is a remote job and is open to candidates in USA. Valsoft Corporation is the parent company of Sadie, a 24/7 voice AI agent for the hospitality industry. The Customer Success Manager will be responsible for onboarding and supporting hotel partners, managing relationships, and ensuring customer satisfaction with the Sadie platform.
Responsibilities
- Manage the end-to-end onboarding of new hotel partners
- Set clear expectations, provide training, and ensure full system adoption
- Collaborate with integration and support teams to deliver a fast, smooth go-live
- Act as the main point of contact post-onboarding
- Build trust and strong working relationships with hotel operators and managers
- Monitor customer health and proactively address issues before they escalate
- Proactively gather, track, and analyze customer feedback
- Identify patterns, surface pain points, and advocate for customer needs internally
- Collaborate with Product and Engineering to prioritize improvements based on feedback
- Help document and improve scalable customer success playbooks
- Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
- Develop new initiatives and support programs to improve retention and satisfaction
- Ensure customers understand the full value of Sadie and how to use all relevant features
- Identify upsell opportunities or new integrations that add value
- Support expansion and referrals within multi-location groups
Skills
- 3+ years of experience in a customer success, account management, or hospitality tech role
- Previous experience as a front desk hotelier or manager
- Highly organized, empathetic, and customer-obsessed
- Love building relationships and solving problems
- Strong written and verbal communication skills
- Comfortable working in fast-moving environments with competing priorities
Company Overview