Note: The job is a remote job and is open to candidates in USA. Axelon Services Corporation is seeking a Customer Service Representative for a remote position. The role involves providing exceptional customer service to clients in the life and health insurance sector, resolving inquiries, and maintaining accurate records.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and chat
- Resolve customer inquiries and issues promptly and efficiently
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve customer service processes
Skills
- High school diploma or equivalent
- Minimum 1 year of experience in a customer service role
- Excellent communication and problem-solving skills
- Proficiency with Microsoft Office and customer service software
- Required to be licensed in at least Florida and California to be interviewed (this is a prequalification)
- If hired, they must also obtain a license in Michigan, New York, Indiana and at least THREE of New Jersey, Massachusetts, Ohio, Connecticut, Maryland, Pennsylvania, Virginia
- Must pull an NIPR report and provide that to us as proof of their licensing in the required states above
- Experience in a remote customer service position
- Familiarity with CRM systems
Benefits
- Competitive salary and performance-based bonuses.
- Flexible work schedule.
- Health, dental, and vision insurance.
- Opportunities for career advancement.
Company Overview