Note: The job is a remote job and is open to candidates in USA. Quickpage provides personalized video software that helps sales teams make outreach more engaging and effective. The Customer Success Manager will own the full customer lifecycle, including onboarding, adoption, retention strategy, and renewals, with a primary focus on stabilizing at-risk accounts and positioning healthy accounts for expansion.
Responsibilities
- Identify usage gaps and risk signals
- Lead stakeholder alignment conversations
- Build and execute structured recovery plans
- Manage forecasting and renewal strategy
- Handle pricing conversations and negotiations
- Secure on-time renewals with clear ROI reinforcement
- Guide onboarding with defined success milestones
- Ensure customers adopt key features tied to outcomes
- Deliver strategic check-ins and value reviews
- Help refine playbooks and health scoring
- Contribute to retention strategy and digital engagement
- Share customer insights with Product and Marketing
Skills
- 3 to 5 plus years in Customer Success, Account Management, or SaaS
- Proven experience owning large team account renewals
- Track record of stabilizing at-risk accounts
- Strong communication skills and executive presence
- Comfortable using CRM systems and data to prioritize
- Video communication experience is a plus
- Bonus if you have worked in sales tech or high-growth SaaS environments
Benefits
- Remote-first environment
- Paid Time Off and federal holidays
- Paid sick leave
Company Overview