Note: The job is a remote job and is open to candidates in USA. Prologue is partnering with an early-stage EdTech startup that helps mission-driven organizations leverage technology to support higher education institutions. The Customer Success Manager will manage enterprise accounts, drive renewal readiness and expansion, lead onboarding and implementation, and serve as a trusted advisor to clients while collaborating with internal teams.
Responsibilities
- Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction
- Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation
- Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value
- Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey
Skills
- 4+ years of Customer Success, Account Management, or related experience
- Proven track record of driving renewals and expansion with Enterprise-level accounts
- Strong relationship-building skills with the ability to engage executive stakeholders
- Preferably in B2B EdTech SaaS
- Experience working in a fast-paced, early-stage startup environment
Benefits
- Remote-friendly work environment with flexible scheduling.
- Comprehensive health, dental, and vision insurance.
- Career growth opportunities in a rapidly scaling company serving the nonprofit sector.
Company Overview