Note: The job is a remote job and is open to candidates in USA. Zealie LLC is a medical billing company serving the behavioral healthcare industry. The Customer Success Manager leads client onboarding, ongoing support, and relationship management to promote customer satisfaction and retention.
Responsibilities
- In charge of onboarding a new client when the contract is signed and ensuring a smooth transition to becoming an active customer and using our products
- Address customer questions as their main POC and ensure swift resolution of issues
- Act as a liaison between customers and internal teams to ensure customer's needs are met. Triage questions to the appropriate teams to answer
- Develop and maintain strong relationships with customers, understanding their business needs and objectives
- Advocate for customer needs/issues cross-departmentally and track customer feedback to enhance the product and customer experience
- Conduct regular check-in meetings and account reviews to assess customer satisfaction and usage trends
- Provide educational resources and training sessions to help customers maximize the use of our product
- Identify upsell and cross-sell opportunities and collaborate with sales teams to drive business growth
Skills
- Proven track record of success in a customer-facing role
- Excellent communication and interpersonal skills
- Strong problem-solving skills and project management skills
- Ability to manage multiple priorities and tasks in a dynamic environment
- Prior Customer Success or Support role in a technology company
- Ability to learn a new software product quickly to be able to troubleshoot issues and train customers
- Prior experience with Healthcare Revenue Cycle Management or Health Insurance Billing. Ideally in the Addiction Treatment or Behavior Health industry
- Bachelor's degree in Business, Communications, or related field preferred
Benefits
- A vibrant and inclusive workplace culture.
- Opportunities for professional growth and development.
- This position is fully remote.
Company Overview