Note: The job is a remote job and is open to candidates in USA. Evotix is a growing global environmental, health and safety SaaS company that uses software, data and AI to help customers operate more safely and efficiently. The Customer Success Manager will help mid-market and enterprise US customers achieve measurable outcomes from Evotix’s EHS software by driving adoption, mitigating risk, supporting renewals, and identifying growth opportunities.
Responsibilities
- Build trusted relationships with customer stakeholders and executive sponsors
- Drive adoption, engagement and value realisation across customer accounts
- Develop and execute customer success plans aligned to business goals
- Identify and mitigate customer risks before they impact retention
- Lead business reviews focused on customer outcomes and success measures
- Collaborate across Sales, Services, Product and Support teams
- Support successful renewals and identify opportunities for account growth
Skills
- * Experience in Customer Success, Account Management, Consulting, Professional Services or another customer-facing B2B software environment
- * Experience managing complex customer relationships
- * Strong stakeholder management and communication skills
- * Ability to identify customer risks and develop mitigation plans
- * Experience working cross-functionally across multiple teams
- **Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application
- * Enterprise SaaS experience
- * EHS, compliance or risk management knowledge
- * Consulting or professional services background
Benefits
- Company-based performance bonus
- Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER)
- Generous tiered 401k plan that increases over time. (AMER)
- Access to our Employee Assistance Program, including mental health, legal, and financial guidance.
- Educational benefits to help you keep learning and growing.
- Regular team events
- An inclusive environment
Company Overview