Note: The job is a remote job and is open to candidates in USA. Jabra develops intelligent sound, headset, and communications solutions for consumers and businesses. The Global Account Manager will drive new business development, account planning, and sales execution across select global Fortune 500 customers in North America. The role focuses on solution selling, CRM discipline, strategic account management, and revenue growth.
Responsibilities
- Identify customer prospects within large, decentralized complex Global accounts and organizations, and follow up on identified prospects to create new business opportunities for sales pipeline development
- Effectively utilize solution sales process and CRM to build and manage an appropriate customer opportunity pipeline to meet sales objectives
- Utilize global account management skills to execute sales plans to capture customer category share and ensure a long-term relationship delivering recurring revenue in all regions
- Develop and leverage reseller and strategic alliance partnerships to penetrate customer accounts, identify opportunities, generate run rate revenue and manage sales projects through to close
- Provide customer feedback and market insight to the organization in support of the Jabra go-to-market strategy, programs and offerings
- Manage individual OPEX to within annual finance guidelines
- Develop and execute Global Account sales plans with the objective of capturing market share, meeting Regional and Global revenue goals, gross margin targets and other key metrics
- Establishes productive, professional relationships with key personnel in assigned customer accounts in order to conduct account mapping
- Coordinates the involvement of company global personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations
- Manages account planning process for assigned Global customers that develops mutual business and performance objectives, as well as financial targets with critical milestones for a one and three-year period
- Regularly assesses, clarifies, and validates customer needs on an ongoing basis and coordinates engagement of support staff as needed
- Engage and align with other regions globally as needed for account-specific knowledge transfer and to communicate/collaborate on account planning
- Project implementation and coordination to identify issues and recommend solutions while conducting recurring evaluation (6-month updates)
- Manage customer proof of concept and product testing/qualification projects
- Help customers identify product use cases per employee profiles, delivering value added customized product and service solutions
- Manage activities related to targeted account sales/marketing campaigns and/or programs
- Build and nurture meaningful relationships with key local contacts within the Jabra Reseller and Strategic Alliance partner network
- Input, manage and analyze data from customer sales systems (CRM) and other resources to create and implement financially sound sales strategy
- Initiate discussions with management regarding trends that may affect success, recommend solutions and appropriate courses of action
Skills
- Customer Centric Focus: Ability to develop strong Customer relationships using effective sales process and account management skills
- Proficient in using CRM and Microsoft Office applications to manage sales territories and meet management reporting responsibilities
- Has well-developed skills in both oral and written communication
- Ability to capture, process and analyze data to make intelligent decisions
- Ability to work in a Global team sales environment
- High Performance Sales professional that has demonstrated sales Excellence in a Global or National Account position
- Sound, self-directed decision-making
- Resourceful and quick-thinking with the ability to quickly solve problems while interacting with clients, and articulate those thoughts with clarity and professionalism
- Ability to recognize and balance the immediate needs and short-term requirements while maintaining long term objectives
- Possess solid business and financial acumen
- Ability to work from a home office -- self-directed, self-motivated, organized professional with effective time management skills
- Bachelor's degree in business
- Minimum 7-10 years of National or Global End Customer sales experience
- Experience selling through indirect channels
- Demonstrated experience presenting to groups and ‘C' level contacts
- Telecommunication/Technology experience
- International experience
- Potential for travel of up to 60% (Domestic + International)
- Enterprise Account Management and Sales Project Management experience is beneficial
Benefits
- Sales commission
- Annual bonuses
- Health insurance
- A 401(k) plan
- Paid vacation and holidays
- Remote work
Company Overview