Note: The job is a remote job and is open to candidates in USA. Orange Logic provides an intelligent Digital Asset Management platform that helps organizations manage, access, and leverage digital assets. The Customer Success Manager will support customers transitioning from prospects to active users by driving adoption, retention, expansion, and advocacy, while managing strategic relationships and helping develop the customer success function.
Responsibilities
- Works with customers to drive adoption, advocacy, retention, expansion, and overall success
- Regular engagement with client stakeholders as the primary point of contact
- Developing, executing, and continuously improving on account / success plans
- Organizing with other teams servicing customers like professional services, support, operations and product development to align on outcomes
- Communicating effectively with both internal and external teams to ensure superb customer satisfaction
- Ensuring that requests are addressed in a timely and effective manner
- Initiating enhancements to our products by continuously seeking out relevant customer feedback
- Strategic planning for developing the customer success function
Skills
- • Obtained a bachelor's degree
- • 5+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role, with significant experience supporting complex enterprise customers
- • Strong experience in technology required, experience with SaaS software
- • Knowledgeable of a customer success playbook/strategies
- • Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations
- • Excellent interpersonal, negotiation, and conflict resolution skills; ability to develop strong client relationships and manage expectations
- • Analytical thinker who can translate complex business needs into feasible solutions
- • Capable of managing a set amount of client accounts
- • Digital Asset Management or Media Asset Management experience is preferred
Benefits
- Competitive compensation + bonus
- Medical, Dental, & Vision Insurance
- Life & Disability Insurance
- 401(k) & Roth with 4% employer match (fully vested)
- 20 Days PTO
- 8 Weeks Parental Leave
- 8 Company Holidays
- Remote Work Environment
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