Note: The job is a remote job and is open to candidates in USA. FancyAI is a Generative Engine Optimization company that helps brands become recommendations in AI engines through software and managed services. The Account Manager owns client relationships, coordinates deliverables, communicates performance, advises clients on strategy, and manages renewals, expansions, escalations, and CRM updates.
Responsibilities
- Be the single point of contact for a book of managed accounts
- Run the account boards: every deliverable tracked to a date, slippage raised early, nothing living in someone's head
- Send weekly client updates and deliver monthly performance reports. Run kickoffs, monthly calls, and quarterly reviews
- Consult on strategy with clients: explain the plan, field hard questions, and bring risks and opportunities back to the strategy team
- Work directly with the CRO on major initiatives: renewals, expansions, escalations, and new programs for your accounts
- Keep the CRM current. If it's not logged, it didn't happen
Skills
- You have 6+ years managing client accounts at an SEO or digital marketing agency
- You can explain schema, citations, and why one page gets picked up over another. Clients will test you on this
- You write short and clear. Our clients read your updates on their phones
- You've kept a dozen workstreams honest at once and didn't drop a date doing it
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