Note: The job is a remote job and is open to candidates in USA. Buzz Solutions is a venture-funded startup providing AI-based actionable insights and predictive analytics for power line and energy infrastructure inspections. The Customer Success Manager will own post-sale relationships with utility customers, drive platform adoption and long-term value, identify expansion opportunities, and coordinate with engineering, product, and sales teams. The role also involves customer advocacy, risk mitigation, training, and maintaining account data in Salesforce.
Responsibilities
- Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners
- Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention
- Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes. Partner with the Sales team to develop these opportunities; Sales owns the close
- Advocate for customers and their needs internally to influence product direction and roadmap priorities
- Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track
- Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform
- Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling
Skills
- 6–8 years of experience in a SaaS Customer Success role
- Direct experience in the electric utility industry, or selling and supporting technology into utilities. Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts clearly and compellingly to both field and executive audiences
- Comfort discussing AI and computer vision concepts with technical customers — model performance, false positives and negatives, confidence thresholds — and the credibility to set accurate expectations rather than overpromise
- Strong problem-solving skills with the ability to understand client needs and provide tailored solutions
- Self-motivated and goal-oriented, with a proven track record of driving customer outcomes
- Experience working in Salesforce and other enterprise-level systems
- Ability to work collaboratively across internal teams and contribute to a positive team environment
Company Overview