Note: The job is a remote job and is open to candidates in USA. Broccoli AI builds AI teammates that help plumbing, HVAC, and electrical contractors replace fragmented software and repetitive manual work. The AI Success Manager owns a portfolio of customers, drives adoption and usage of AI agents, monitors account health, and leads onboarding. The role also focuses on expansion opportunities, revenue growth, customer retention, and collaboration with product and engineering.
Responsibilities
- Own a portfolio of customers (SMB → enterprise)
- Drive adoption and usage of Broccoli’s AI agents
- Identify and execute expansion opportunities: + More call volume + More products (inbound, outbound, QA, etc.) + More locations
- Monitor account health using data (usage, bookings)
- Run onboarding and ensure fast time-to-value
- Work closely with product + engineering to improve outcomes
Skills
- You're comfortable with data and metrics
- You can quickly understand what's working vs not
- You don't wait for instructions — you figure things out
- You think in workflows and outcomes, not tasks
- You use tools like Claude to move faster and automate work
- You look for leverage in everything you do
- You understand your job is to grow accounts, not just support them
- You're comfortable identifying and pushing upsells
- You care about customer outcomes — revenue, bookings, efficiency
- You're willing to push customers to change how they operate
Benefits
- Equity
- Commission
- Remote work
Company Overview