Note: The job is a remote job and is open to candidates in USA. RSA Security provides trusted identity and access management for organizations worldwide, specializing in empowering security-first organizations. The Customer Success Manager will play a key role in helping customers realize business value and achieve meaningful outcomes with RSA's solutions by combining customer-centric thinking with technical curiosity.
Responsibilities
- Help customers realize value quickly and drive strong product adoption
- Act as a trusted advisor by understanding customer goals, use cases, and business priorities
- Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations
- Champion the voice of the customer internally and partner cross-functionally to improve outcomes
- Take ownership of customer needs and blockers, coordinating the right resources to keep momentum
- Review product usage, align success plans to customer goals, and adapt guidance as needs evolve
- Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through
- Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience
- Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results
Skills
- 2+ years of relevant experience in customer success, account management, consulting, solution engineering, or related post-sales roles
- Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other
- Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity
- Strong stakeholder management and relationship-building skills across customer and internal teams
- Ability to connect product capabilities to customer goals, business outcomes, and long-term value
- Experience working cross-functionally with sales, product, support, engineering, and delivery teams
- Strong organizational skills and consistent follow-through across multiple priorities
- Bachelor's degree strongly preferred
- Technical background or experience in a technical customer-facing role strongly preferred
Benefits
- Annual discretionary bonuses that are funded based on prior year company performance (Full-time, non-Sales US employees)
- Participate in company commission plans (RSA Sales team members)
- Flexible paid-time-off
- Health insurance
- Disability insurance
- Life insurance
- 401(k) retirement plan with company matching contributions
Company Overview