Note: The job is a remote job and is open to candidates in USA. Mint Source is a remote-first company that connects talent with international clients. They are seeking a Customer Success Manager to manage existing clients, onboard new ones, and drive renewals and expansions, focusing on client retention and revenue growth.
Responsibilities
- Manage a portfolio of existing clients, acting as their dedicated point of contact and responding to inbound requests within a 45-minute maximum speed to contact
- Onboard new clients and guide them through setup so they see results from their first campaign
- Action expansion opportunities across your client base, using sales psychology to grow accounts
- Drive referral and partnership opportunities from happy clients
- Gather testimonials and success stories that feed marketing and case studies
- De-escalate frustrated clients and turn negative moments into renewed trust
- Learn the technical side of email deliverability deeply enough to resolve client questions fast, without waiting on internal blockers
- Use Claude (or similar AI tools) to make your workflows faster and more efficient
- Work day to day in Klaviyo, Close CRM, and Slack, with communication happening mostly in writing
Skills
- 1–3 years of experience in Customer Success or Account Management. Customer support backgrounds are not a fit; this role requires someone who has managed expansions and referrals before, everything else is teachable
- Sales experience and a working grasp of sales psychology, applied to expansion, referral, and partnership conversations
- Hands-on experience with Klaviyo (or a similar ESP) and Close (or a similar CRM)
- Comfort using AI tools like Claude to work smarter and faster
- Strong attention to detail and proactive communication, especially in writing
- An energetic, highly motivated approach: someone who prides themselves on their metrics and goes above and beyond for clients rather than clocking a 9-to-5
- Comfortable working 80% independently, with around 20% teamwork
- Bonus: email marketing experience via Klaviyo and time spent in the e-commerce space
Benefits
- A fully remote role with high autonomy and real ownership of your client book
- Regularly scheduled feedback through weekly and monthly check-ins
- Direct exposure to a fast-growing SaaS product used by 2,000+ brands, with your impact visible in revenue metrics
- A team culture that rewards initiative, speed, and going the extra mile for clients
Company Overview