Note: The job is a remote job and is open to candidates in USA. Informed K12 is a company focused on transforming how school districts operate. They are seeking a Customer Success Manager who will navigate complex environments, drive clarity, and build relationships with stakeholders to ensure successful adoption of their solutions.
Responsibilities
- Step into complex, ambiguous situations with competing priorities, unclear ownership, and political dynamics — and bring structure, clarity, and a confident path forward
- Diagnose root causes rather than just treating symptoms; connect your actions to outcomes
- Adapt when priorities shift; adjust plans to meet clients where they are while keeping long-term goals in focus
- Design and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward
- Develop deep understanding of client business priorities, goals, and risks
- Own the account plan and narrative: "Here's where you are. Here's where we're going. Here's what greatness could look like."
- Craft business-aligned success plans that drive maturity and ROI
- Escalate early risks and own mitigation strategies using data and evidence
- Foster deep and meaningful connections across multiple stakeholders — from cabinet-level leaders to operational doers — capably activating those connections to effectively drive impact
- Know when to show up as an executive and when to build informal backchannels; adjust your communication depending on the person you're speaking to
- Position yourself as a consultative, reputable partner who earns trust through credibility and follow-through
- Maintain account momentum by aligning internal teams and clients around shared goals
- Hold both clients and internal teams accountable to timelines, outcomes, and commitments
- Escalate when needed, but more importantly, unblock proactively
- Use data and storytelling to show progress, drive adoption, and frame impact in terms that matter to each audience
- Identify new use cases and opportunities for expansion that are tied to business outcomes
Skills
- 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management)
- Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12
- Track record of success navigating competing priorities — aligning stakeholders, holding others accountable, and delivering results under pressure
- Demonstrated experience solving problems with technology — evaluating options, selecting and implementing tools, and driving adoption with end users
- Experience in K-12 education or public sector
- Experience in a startup or early-stage environment, creating and designing new processes and practices from the ground up
Benefits
- Healthcare coverage covered at 100% for employees & 35% for all dependents
- Uncapped PTO
- Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)
- New hire stipend for remote office set-up
- Monthly wifi reimbursement
- Annual personal office supply stipend
- Stipend for skills development (begins at 1-year anniversary)
Company Overview