Note: The job is a remote job and is open to candidates in USA. Software Guidance & Assistance, Inc. is searching for a Customer Success Manager for a contract assignment with one of their premier SaaS clients in a remote role. The role focuses on ensuring customer success, managing renewals, and driving product adoption.
Responsibilities
- Accountable for overall customer success including renewals, adoption, health, and satisfaction
- Builds success plans, networks within accounts, drives adoption of Adobe Experience Cloud products, identifies risk and leads "get well " plans, acts as internal voice of the customer, and contributes to ongoing process improvements
Skills
- SaaS/digital marketing Customer Success experience
- Strong communication, consulting, and conflict navigation
- Program management within large organizations
- Executive-level facilitation and C-suite presentations
- Account planning
- Ability to prioritize under pressure
- Knowledge of digital marketing/media software
- Program Management — navigating large orgs, driving change across groups
- Executive Facilitation — leading C-suite meetings, workshops, and presentations
- Account Planning — customer success plans, strategy/roadmap alignment
- Customer Engagement Modeling — tracking and evolving business goals
- Data-Driven Adoption Analysis — using data to track progress along a maturity curve
- Conflict Mediation — navigating and resolving friction across stakeholders
- Digital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiarity
Benefits
- Remote role
- Support EST/CST hours
Company Overview