Note: The job is a remote job and is open to candidates in USA. Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation. They are seeking a strategic global Leader of Customer Success to build and lead a high-performing organization that drives customer value, retention, advocacy, and growth across the customer lifecycle.
Responsibilities
- Define and execute BrainBox AI’s global customer success strategy, operating model, and engagement framework
- Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support
- Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes
- Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions
- Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort
- Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity
- Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption
- Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities
- Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle
- Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams
- Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes
- Support customer advocacy initiatives, including references, case studies, and long-term relationship development
Skills
- Bachelor's degree in engineering or business required
- 15+ years of progressive experience in customer success, account management, professional services, or related functions
- 5+ years of leadership experience building and scaling high-performing teams
- Proven success in B2B SaaS, IoT, energy, smart building, or industrial technology environments
- Strong executive presence, cross-functional leadership skills, and a track record of driving retention, expansion, and customer satisfaction
- MBA strongly preferred
- Experience in energy engineering, building systems, HVAC, or performance services is strongly preferred
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company Overview