Note: The job is a remote job and is open to candidates in USA. ForceBrands is a large supplement brand expanding into the U.S. and building out their local team. The Director of Commercial Operations will be a key operational leader, managing commercial operations across various functions to ensure efficient execution and growth of the brand in the U.S. This role involves overseeing demand planning, supply chain management, and operational performance to align with the company's expansion goals.
Responsibilities
- Serve as the end-to-end commercial operations manager for the U.S. brand business
- Partner directly with the US GM and US COO to drive execution across all commercial functions
- Establish operating rhythms, governance, accountability, and cross-functional alignment
- Build scalable processes and infrastructure that support rapid commercial growth
- Act as the primary operational integrator across Commercial, Marketing, Supply Chain, Commercial Finance, Customer Service, and Operations, working closely with the European operations teams
- Own, manage, and optimize 3PL/3PM relationships for the brand in the US
- Support retail, wholesale, distributor, Amazon, DTC, and TikTok Shop channels
- Develop tools, reporting, and processes that improve commercial effectiveness
- Ensure customer onboarding, item setup, and launch readiness are executed flawlessly
- Improve visibility into inventory, service levels, customer performance, and demand trends
- Enable account teams to focus on selling rather than operational firefighting and execution
- Integrate with global operations team (product import/export, shipping, logistics)
- Drive and own the demand/forecasting planning process across all channels
- Improve forecast accuracy, forecast bias, and inventory productivity
- Identify risks and opportunities and proactively recommend actions
- Develop forecasting/demand planning processes that support both startup agility and long-term scale
- Lead the monthly S&OP process and weekly S&OP calls
- Align Sales, Marketing, Operations, and Supply Chain around a single operating plan
- Translate demand forecasts into inventory and production requirements
- Manage supply-demand balancing decisions and escalation processes
- Ensure organizational alignment on inventory, service levels, and growth priorities
- Own operational performance from purchase order through delivery
- Partner with Technology, Customer Service, Logistics, 3PL providers, Finance, and Supply Chain teams
- Improve fill rates, order accuracy, and overall customer experience
- Drive continuous improvement initiatives across the order-to-cash process
- Own OTIF, fill rate, case fill, service levels, and customer scorecard performance
- Develop corrective action plans for service-level issues
- Create visibility and accountability around operational KPIs
- Ensure customer expectations are consistently exceeded
- Partner with Supply Chain and Procurement teams to optimize inventory investment
- Manage inventory health, slow-moving inventory, service levels, and excess inventory risks
- Support production planning and inventory deployment decisions
- Lead operational execution of all product/retail launches
- Own commercialization processes from approved concept through customer readiness
- Build and manage launch readiness frameworks and stage-gate processes
- Coordinate Commercial, Marketing, Regulatory, Operations, Supply Chain, Finance, and external partners
- Ensure launches are delivered on time, on budget, and in full
- Own commercial reporting and KPI visibility
- Develop executive dashboards and scorecards
- Drive continuous improvement across ERP, planning, forecasting, reporting, and business systems
- Improve data quality, visibility, and decision-making across the organization
- Build scalable infrastructure capable of supporting significant business growth
Skills
- 8+ years of progressive experience in CPG, food, beverage, wellness, or consumer products
- Experience supporting both retail and digital commerce channels
- Deep understanding of forecasting, inventory management, customer operations, commercialization, and supply chain execution
- Proven track record operating in high-growth environments
- Strong analytical, financial, and operational capabilities
- Experience with ERP, forecasting, planning, and reporting systems
- Exceptional project management and organizational skills
- Bachelor's degree required
Company Overview