Note: The job is a remote job and is open to candidates in USA. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. The Campus Network Engineer will be responsible for supporting the network environment, including the preparation of equipment configurations, troubleshooting network issues, and providing operational support for Campus Switches.
Responsibilities
- The preparation of equipment configurations and validation of configurations for new installations, changes within the network, software upgrades for Campus Switches
- Understand equipment capabilities to follow fault diagnosis procedures to support effective fault resolution for Campus Switches
- Understand equipment capabilities to follow network operational support procedures related to Campus Switches
- Support of the network environment to include assessing the health of the hardware and software infrastructure for Campus Switches
- Network related testing to ensure installation follows established guidelines and capabilities for Campus Switches
- Implementation, integration & migration planning and operational support for Campus Switches
- Troubleshooting of network issues at layers 1, 2, & 3 of the OSI Network model
- Ongoing, informal, knowledge transfer for Campus Switches
- Open OEM TAC cases and work with vendor engineers to resolve issues
- Open and track RMA cases for defective networking gear
- Submission of problem reports to Resident Engineer (RE)
- Accurately plan & record switch installation data
- Ad-hoc written summary reports on equipment and network problems
- Ability to follow equipment test plans and provide documented results
- Configuration expertise on proposed platform to include all Campus Switches
- Develop installation Network diagrams
- Operations and support procedures
- Technical input to major service outage root cause analysis and corrective action reports
- Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams support channel
- Support and planning for equipment migrations
- Scripted cutover procedures
- Go/No-Go Criteria for migration and cutovers
- Use miscellaneous scripting support using OEM solution
- Document the process for the bulk importing of data or any other data transfers
- Assist testing the development of automation tools to enhance the network operational environment
- Travel to equipment test site for training as needed
- Travel to a site for up to 3 weeks per month, including weekends
Skills
- A minimum of 5 years of functional and technical experience with implementing and replacing access switches in a large campus network environment
- Experience with operations, maintenance and troubleshooting of large complex networks
- Firm understanding of the OSI Network model, layers 1, 2, & 3
- Experience with troubleshooting end device connectivity issues with access layer switches, from both Web UI and command line interface (CLI)
- Be familiar with MS Word and Excel applications
- Ability to effectively and professionally communicate with customers, co-workers and team lead
- Must be able to work as part of a team with management, other engineers and technicians in a fast-paced environment
- Need to possess attention to detail, be able to multi-task and learn quickly
- Must be willing and able to travel up to 75% of the time
- Must be able to successfully pass a background investigation to include checks of law enforcement records, credit history, and inquiries about previous employment and education
- Must have a Real ID state driver's license (unrestricted)
- Must undergo (company paid) and pass two stage Tuberculosis (TB) testing
- Must have good communication skills
- Ability to interact effectively with all levels of management required
- Must be a U.S. Citizen
- Successful passing of VA HIGH BI clearance
- Experience with Juniper software preferred
- Experience with Juniper Mist Web UI a plus
- Knowledge of EVPN-VXLAN, IP Clos architecture, and Edge Routed Bridging a plus
- JNCIA-ENT certification is preferred
Benefits
- Health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays
- Company paid Tuberculosis (TB) testing
- Drug-free workplace with drug testing in accordance with federal, state, and local laws
- Security clearance investigations performed by TekSynap and/or the Government
- Travel to equipment test site for training as needed
Company Overview