Note: The job is a remote job and is open to candidates in USA. Retell AI is a voice AI company reimagining call centers with AI-powered voice agents. The company is seeking a Customer Success Engineer to help enterprise customers deploy and scale AI voice agents, build integrations, troubleshoot technical issues, and partner with Engineering, Product, and customer technical teams.
Responsibilities
- Support technical onboarding and deployment for enterprise customers
- Help customers launch and scale AI voice agents
- Build trusted relationships with customer engineering teams
- Build AI voice agents alongside customers
- Design conversation flows and deployment strategies
- Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues
- Troubleshoot production deployments and technical issues
- Work directly in customer codebases when needed
- Identify product gaps through customer feedback
- Translate customer needs into actionable product improvements
- Work closely with Product and Engineering teams
- Help customers launch new AI use cases
- Identify opportunities to expand product adoption
- Become a trusted technical partner to enterprise customers
Skills
- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field
- 2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role
- Strong technical problem-solving skills
- Experience working with APIs and debugging technical issues
- Strong communication skills and the ability to explain technical concepts clearly to customers
- Comfortable working directly with customers and building technical solutions with them
- Must be available to work some overlapping hours with our Pacific Time-based team and customers
- Experience with Python or TypeScript
- Experience with AI, LLMs, or Voice AI
- Startup experience
- Enterprise customer experience
- Willingness to travel occasionally for customer launches or onsite work
Benefits
- Remote work
Company Overview