Note: The job is a remote job and is open to candidates in USA. QVC Group is a live social shopping company operating QVC, HSN, and four Cornerstone lifestyle brands. The Customer Service Specialist supports the Cornerstone brands by handling high-volume inbound calls, resolving customer questions, processing refunds and orders, analyzing account data, and promoting additional products.
Responsibilities
- $16.50 per hour plus shift differential where applicable; an automatic $0.50 increase after 6 months
- Full Time, 40 hour work schedule that includes a weekly weekend shift requirement
- Busy day handling our high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist customers with questions while personalizing the experience for each caller
- Calls include confirming refunds, taking payments, placing orders, and analyzing account data
- Opportunity for advancement and upward mobility across the QVC Group family of brands
- Report to an assigned Customer Service Supervisor
Skills
- * This role is **remote**; job seekers must reside in Indiana to be considered. You will work from home
- * Provide a distraction free work from home environment
- * 12+ months of service experience
- * Learn and work in a virtual environment with a set schedule and structured day
- * Communicate with a variety of customer styles, peers, and leaders
- * Navigate multiple systems and screens
- * Follow our computer system requirements
- * Troubleshoot own technical problems (in partnership with IT when needed)
Benefits
- Shift differential where applicable
- An automatic $0.50 increase after 6 months
- Remote work from home in Indiana
- Opportunity for advancement and upward mobility across the QVC Group family of brands
- Paid time off
- An employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- In the US market, health care benefits starting on day 1
- In the US market, 401(k) benefits
- In the US market, tuition reimbursement benefits
Company Overview