Note: The job is a remote job and is open to candidates in USA. Fieldguide builds software for assurance and audit practitioners. The Customer Success Engineer – Advisory owns adoption, value realization, workflow excellence, and retention for customers delivering advisory and consulting services, while collaborating across teams to improve customer outcomes and inform the platform roadmap.
Responsibilities
- Own adoption and success for a portfolio of Fieldguide advisory customers, with accountability for usage, outcomes, and long-term retention
- Drive deep platform adoption across advisory teams by actively working inside the product to configure workflows, templates, and engagement structures
- Translate advisory methodologies, service offerings, and best practices into scalable, repeatable Fieldguide workflows
- Partner directly with advisory teams to improve engagement execution, delivery consistency, and client outcomes through better workflow design
- Lead customer enablement, training, and change management to help teams move away from bespoke, manual, or legacy delivery models
- Identify usage gaps, inefficiencies, and delivery risks, and proactively recommend improvements
- Serve as a practitioner-advisor—comfortably challenging teams to adopt stronger, more scalable advisory practices
- Collaborate cross-functionally with Product, Engineering, and Implementation to provide real-world advisory feedback and influence roadmap priorities
- Support renewals and expansion by ensuring customers are realizing clear, provable value across advisory service lines
- Contribute to scalable success initiatives, including playbooks, templates, enablement content, and best-practice frameworks
- Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage
Skills
- 2-5+ years of experience in:
- Deep understanding of advisory engagement delivery, including scoping, execution, collaboration, and client reporting
- Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts
- Highly comfortable working hands-on in software platforms, including configuring workflows and troubleshooting real-world usage challenges
- Strong technical curiosity, with interest in data models, permissions, configurations, and AI-powered workflows
- Practitioner mindset — you advise, enable, and drive change rather than act as a support or relationship-only resource
- Confident leading training, enablement, and change management efforts with advisory teams
- Collaborative, outcomes-oriented, and comfortable operating in an evolving startup environment
- Clear communicator who can engage credibly with advisory practitioners, managers, and firm leadership
- LLMs or prompt creation experience is a plus
- You have relevant industry experience as a practitioner at an audit/advisory firm
Benefits
- Meaningful ownership
- Flexible PTO
- 401k
- Wellness benefits, including a bundle of free therapy sessions
- Technology & Work from Home reimbursement
- Flexible work schedules
- Remote-first work, from anywhere
Company Overview