Note: The job is a remote job and is open to candidates in USA. Strac is hiring a Customer Success Engineer to own customer relationships from contract signing through onboarding, support, renewals, and expansion. The role focuses on implementing data security integrations and policies, resolving customer issues, and building scalable customer success processes while translating customer feedback into product input.
Responsibilities
- Onboard new customers: connect Slack, Google Workspace, M365, Zendesk, AI tools, endpoints and browsers, set up DLP/DSPM policies, and get them to value fast
- Own the customer Slack channels: triage questions, reproduce issues, debug integrations, and hand the engineering team a clean ticket (not a vague complaint)
- Run renewals and find expansion: more seats, more connectors, endpoint and browser DLP, AI data security
- Build the playbooks and automation (AI agents, docs, health scores) that scale customer success as the customer base grows
- Turn customer pain into product input the engineers can act on
Skills
- 3+ years in a customer-facing post-sales role (customer success, technical account management, solutions engineering) at a B2B SaaS company
- You can read API docs, debug an OAuth or SSO integration, understand how DLP policies and detectors work, and talk credibly to a security engineer
- Extreme ownership
- You solve them and then build the system so they don't recur
- Comfortable owning renewals and expansion numbers, not just NPS
- Clear writer
- Fast mover
- Uses AI tools aggressively for support, docs and ops
- US citizen/visa only
- Former startup founder or founding team member
- Having worked at a security, DLP, DSPM or compliance company
Benefits
- Variable on renewals and expansion
- Equity: 0.05% - 0.20%
- Remote in the US
Company Overview