Note: The job is a remote job and is open to candidates in USA. Palo Alto Networks is dedicated to protecting our digital way of life through innovative technology. The Customer Success Architect role focuses on supporting clients post-purchase, ensuring their success with the company's solutions, and driving ROI and value while troubleshooting critical issues.
Responsibilities
- Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests
- Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale
Skills
- 7+ years experience in Security Operations or Engineering with experience SIEM, SOAR, SOC, and/or XDR/EDR environments
- Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases
- Strong understanding of enterprise security and IT products, systems, and processes
- Experience with Linux system administration and troubleshooting
- Proficiency in scripting with Python and/or JavaScript
- Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure
- Skilled in collaborating with and influencing cross-functional teams
- Strong communication skills and the ability to build and maintain relationships with customers
- Experience in customer-facing roles is a must
- Experience with attack surface management or CNAPP is a plus
Company Overview