Note: The job is a remote job and is open to candidates in USA. Vitesse is a treasury and payments partner providing financial infrastructure for the global insurance ecosystem. The Customer Solutions Analyst will support customers with platform configuration, onboarding, optimization, migrations, and operational support while maintaining strong controls, security, service quality, and customer experience.
Responsibilities
- Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use
- Provide technical guidance and configuration support to clients and internal stakeholders
- Resolve customer enquiries and perform solution configuration updates
- Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures
- Support user access reviews and account configuration updates
- Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring
- Support onboarding, testing, UAT and platform releases
- Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success
- Maintain documentation and meet SLA expectations
- Follow operational risk controls, verification processes and escalate high-risk requests
Skills
- Experience in customer-facing, operations, implementation or technical support
- Strong analytical and problem-solving skills
- Excellent attention to detail and organisation
- Ability to prioritise in a fast-paced environment
- Strong communication skills
- Payments, FinTech or Financial Services experience is advantageous
- Experience with CRM/support platforms such as Salesforce or Zendesk is beneficial
Benefits
- Hybrid work arrangement
- Flexible working schedule
- Continuous learning
- Opportunities to grow alongside a scaling global fintech
Company Overview