Note: The job is a remote job and is open to candidates in USA. Dice is a specialized IT consulting firm providing strategic technology solutions and technical support. The Customer Service/Call Center role handles inbound and outbound customer contacts, answers basic questions, records inquiries, and processes customer requests while complying with applicable government contract and background-check requirements.
Responsibilities
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
- Records call on account history record with results of the inquiry; initiates required confirmation
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
Skills
- Agents must be located in the United States
- High school diploma or G.E.D
- One or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with computer software and telephone technology
- Experience working with and skilled in the use of help desk software
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
Benefits
- Fully remote work-from-home position
- Agents will be recruited, hired, and trained
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