[Remote] Consumer Service Operations Representative 2

Note: The job is a remote job and is open to candidates in USA. V-Soft Consulting Group, Inc. is seeking a Consumer Service Operations Representative 2 to support daily activities across multiple service functions. The role handles customer service, administrative and operational assignments, including claims, enrollment, client support, and call center operations, while investigating and resolving customer issues.

Responsibilities

• The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area
• The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments
• Performs computations
• Typically works on semi-routine assignments
• The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations
• Investigates and settles claims and customer service issues
• Decisions are typically focus on interpretation of area/department policy and methods for completing assignments
• Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion

Skills

• Bilingual mandatory- SPANISH
• Call center experience needed
• 3 years of customer service experience, including typing/data entry
• Excellent verbal, listening and written communication skills
• Aptitude for quickly learning and navigating new technology, systems and applications
• Proficient in Microsoft Office Outlook and Word
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Associate's or Bachelor's Degree
• Previous healthcare experience
• Previous inbound and/or outbound call center experience

Company Overview

V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions. It was founded in 1997, and is headquartered in Louisville, Kentucky, USA, with a workforce of 1001-5000 employees. Its website is http://www.vsoftconsulting.com.

Company H1B Sponsorship

V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships, with 192 in 2026, 352 in 2025, 241 in 2024, 268 in 2023, 401 in 2022, 409 in 2021, 460 in 2020. Please note that this does not guarantee sponsorship for this specific role.