Note: The job is a remote job and is open to candidates in USA. Arrowhead Engineered Products is a company serving the powersports, rotating electrical, and outdoor power equipment industries. The Customer Service - Technical Support role provides technical, diagnostic, product, mechanical application, sales, and customer support to retail customers, dealers, distributors, and internal teams while relaying product feedback and researching issues for Engineering.
Responsibilities
- Accurately address all inquiries from a variety of customers in a timely and professional manner
- Advise management on product development issues that arise from product problems identified through technical support calls with customers
- Monitor product application descriptions for accuracy
- Inspect returned parts and address product defects or deficiencies with the appropriate groups
- Do research for the Engineering group
- Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel
- Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors
- Review Distributor catalogs to keep current with changing products
- Occasionally attend trade shows and industry events to support company product lines
- Other duties as assigned
Skills
- High school diploma or general education degree (GED)
- Knowledge of the Power Sports, Rotating Electrical or Outdoor Power Equipment Industry, including major distributors, competitors, products, and applications
- Ideal candidate has 3 years of experience in Powersports Industry doing Customer Service or Sales
- College degree preferred
Benefits
- Remote work option
- Heated and air-conditioned office
Company Overview