Note: The job is a remote job and is open to candidates in USA. Shentel provides high-speed Internet and telecommunications services to customers in rural communities across the Mid-Atlantic United States. The Customer Service & Sales Representative serves as the first point of contact for customers, resolving issues, answering questions, and identifying sales opportunities while supporting a positive customer experience.
Responsibilities
- As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value
- This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential
Skills
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
- Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
- Full-time
- Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
- Overtime required monthly with the opportunity for additional overtime
- Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
- Paid training with full attendance required
Benefits
- Commission Opportunity with Multipliers
- Company-provided equipment
- Paid training with full attendance required
- 401k contribution and match
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- PTO
- Holidays
- Paid training and ongoing development
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
- Overtime opportunity
Company Overview