Note: The job is a remote job and is open to candidates in USA. VTG is seeking a Lead Systems Analyst to support its customer with technical and administrative leadership for software development and telecommunications operations. The role oversees voice systems and networks, provides design, implementation, troubleshooting, security, customer support, staff supervision, training, and project lifecycle coordination.
Responsibilities
- Coordinates with the Project and/or Program Manager to ensure problem solution and user satisfaction
- Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives
- Provides daily supervision and direction to support staff
- Provides technical design, implementation, and validation solutions and services, such as voicemail and voice recording, for all voice systems and voice network technologies, which may include Network Operations Center (NOC) or voice over Internet Protocols (VOIP), utilizing state-of-the-art telecommunications technology. Determines telecommunications project requirements, and designs, estimates costs, troubleshoots, installs, and deploys voice communications solutions. Monitors and administers highly specialized voice communications systems, assuring that systems are in good condition, operating efficiently, and performing according to expectations
- Assures that all transmissions sent and received through the system are securely processed, recognizing bugs and possible threats; may be a member of the Internet security team. Understands the role of Operations, provides incident support, and troubleshoots practices using proactive and reactive tools
- Provides customer support to those who consume voice services from a company, utilizing skills in sales and financial savvy to handle a customer's billing concerns
- Collaborates and interfaces with internal and external customers, Architects, the Engineering and Operations teams, and Service Management; and ensures that the project lifecycle approach is followed
- Presents and makes recommendations regarding deployment issues, and identifies potential challenges that may impact the client's environment to the upper management
- Recommends enhanced voice products in order to improve the overall functionality of an existing system, such as adding more bandwidth to increase voice speeds or adding voicemail to filter large call volumes
- Stays current with telecommunications services, various technologies, organizational goals, and industry trends to drive value
- Oversees internal networks as a way to assure that systems are operating at optimal levels
- Trains internal engineers and customers on voice system operation and administration, and designs training materials to instruct others on the proper care and maintenance of specialized equipment
- May specialize in the design and creation of a voice system or focus predominately on maintaining and troubleshooting existing networking systems
Skills
- Must have a BA/BS in a technical discipline with at least 10 years of experience
- Must have and maintain a Secret clearance
- Eligible for a Top Secret
- Willing to travel 75% or more
Company Overview