Note: The job is a remote job and is open to candidates in USA. REVOLVE is a next-generation fashion retailer and premium lifestyle brand serving Millennial and Generation Z consumers through e-commerce. The Customer Service Representative answers inbound calls, chats, SMS, and emails, researches and resolves complaints, follows up on correspondence, and coordinates with other departments to ensure customer satisfaction.
Responsibilities
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Skills
- • Fluent in both English and Spanish
- • Ability to work in a team environment
- • Ability to give and receive honest and direct feedback
- • Strong customer orientation with desire and willingness to help
- • Strong verbal and written communication skills
- • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
- • Knowledge of apparel construction and fabrication and various fashion categories
- • Ability to work required overtime when business needs warrant
- • Schedule flexibility as shifts can change based on needs of our customers
- • Ability to work autonomously in a virtual environment
- • Must be reachable and available by telephone, email, and instant message during work hours
- • Ability to meet set productivity standards on an ongoing basis
- • Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
- • Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
- • Experience with Microsoft word and excel
- • High School Diploma
- • Type 50+ words per minute
- • 1+ years in Customer Service, help desk or call center experience
- • Type 60+ words per minute
- • Working knowledge of website navigation
- • Adept at using web-based software & tools
- • Experience with Microsoft PowerPoint, Visio, Word, and Excel
Benefits
- 50% or more off retail prices on items REVOLVE carries
- Free weekly lunches
- Company parties
- Required equipment will be provided
Company Overview