Note: The job is a remote job and is open to candidates in USA. Medtronic is hiring a Senior Project Manager to lead customer-facing healthcare technology implementations for acute care hospitals. The role coordinates internal and external stakeholders, oversees hardware and software deployment projects from intake through closure, manages risks and deliverables, and ensures compliance with applicable standards.
Responsibilities
- Holds full accountability for the successful delivery of customer outcomes by applying best practices in project organization, stakeholder engagement, benefits realization, risk and issue management, planning and control, change management, and quality assurance
- Oversees the operational execution of assigned projects, acting as the primary liaison among external clients, internal project teams, sales, clinical product specialists, and line management
- Leads and coordinates one or more cross-regional project teams, ensuring alignment and progress across all workstreams
- Lead customer IT and clinical workstream meetings in partnership with our engineers and customer success managers as a subject matter expert with our suite of medical device and software offerings
- Serves as the main point of contact for external clients, managing project scope, scheduling and facilitating communications, coordinating clinical and technical requirements, and guiding the project through planning, training, execution, and go-live phases
- Provides strategic technical and analytical insights to leadership and governance bodies to support informed decision-making
- Ensures all project documentation is properly maintained, stored, and shared with relevant team members to support ongoing customer needs
- Develops and maintains comprehensive project plans, meeting documentation, and progress reports to track all technical and clinical project activities
- Monitors project performance using defined metrics and tools to ensure alignment with goals and timelines
- Facilitates collaboration across internal and external clinical and technical teams, ensuring all requirements and outcomes are documented and met
- Communicates significant project impacts and account health updates to internal and external stakeholders in a timely and transparent manner
- Leads and facilitates project kick-offs and milestone meetings, both onsite and remotely, in accordance with established methodologies
- Ensures the completion and proper archiving of all project deliverables and documentation in approved repositories
- Proactively manages risks across all project dimensions to minimize disruptions and ensure strong customer adoption
- Maintains control over project constraints: scope, cost, schedule, and measurable outcomes to ensure successful delivery
- Identifies and resolves project issues promptly to meet productivity, quality, and client satisfaction goals
- Escalates critical risks and issues to leadership as appropriate, ensuring transparency and timely intervention
- Stays current with advancements in project management methodologies and contributes to the continuous improvement of service delivery practices
- Oversees all phases of the project lifecycle—from intake through implementation and closure; ensuring alignment with Implementation Services best practices and policies
- Ensures full compliance with all corporate, IT, and customer-specific policies and standards, including those of Medtronic
Skills
- A bachelor's degree is required
- At least 5 years of direct Healthcare IT or SaaS project management and implementation experience
- IT foundational skillset
- Experience in the areas of device set up, configuration and deployment of both hardware and software-based products
- Demonstrates strong leadership and accountability for project outcomes
- Exceptional communication skills, with the ability to engage effectively at all organizational levels, including executive leadership
- Capable of managing multiple complex projects while aligning with broader organizational goals
- Highly organized with strong attention to detail and the ability to manage competing priorities
- Skilled in influencing cross-functional and external teams toward shared goals
- Recognizes when to escalate issues and engage governance structures
- Offers strategic insights and recommendations to support diverse stakeholder needs
- Operates with urgency and a results-driven mindset
- Understands stakeholder roles and resource alignment within project teams
- Ability to oversee technical projects involving infrastructure deployment, cloud migration, and security enhancements
- Experience with system administration, virtualization, and secure networking to manage cross-functional teams, coordinate IT implementations, and ensure compliance with industry standards
- Bachelor's degree required
- Minimum of 7 years of direct experience in Healthcare IT or SaaS project management and implementation, either as a vendor or in a related consulting role
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
- Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment
- Advanced education
- PMP or equivalent certification
- PMP or equivalent industry certification preferred
- Advanced degree preferred
Benefits
- Eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
- For regular employees who work 20+ hours per week: Health, Dental and vision insurance
- For regular employees who work 20+ hours per week: Health Savings Account
- For regular employees who work 20+ hours per week: Healthcare Flexible Spending Account
- For regular employees who work 20+ hours per week: Life insurance
- For regular employees who work 20+ hours per week: Long-term disability leave
- For regular employees who work 20+ hours per week: Dependent daycare spending account
- For regular employees who work 20+ hours per week: Tuition assistance/reimbursement
- For regular employees who work 20+ hours per week: Simple Steps (global well-being program)
- For all regular employees: Incentive plans
- For all regular employees: 401(k) plan plus employer contribution and match
- For all regular employees: Short-term disability
- For all regular employees: Paid time off
- For all regular employees: Paid holidays
- For all regular employees: Employee Stock Purchase Plan
- For all regular employees: Employee Assistance Program
- For all regular employees: Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- For all regular employees: Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees: paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan
- Remote work
Company Overview